Shipping & Delivery

Bali:

• Delivery Time: We deliver within 1-2 days across the island of Bali.
• Same-Day Delivery: If you are within 40km from our store, same-day delivery is possible using Gojek.
• Gojek Costs: The cost of Gojek delivery is paid by the customer.

Other Regions of Indonesia:

• Delivery Service: Deliveries are made using third-party courier services.
• Delivery Costs: The cost is determined by the courier service's rates and is paid by the customer.
• Delivery Time: Delivery times are set by the courier service and may vary.

Dispatch Time: Our store will dispatch your order within 1-2 days after the order is confirmed. Orders placed on weekends or holidays will be dispatched on the next business day.

Delivery Service: The actual delivery of your order is handled by a third-party courier service.

Delivery Responsibility: Once the order has been handed over to the courier service, the delivery times are determined and managed by the courier. The store is not responsible for any delays caused by the courier service.

Tracking: You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress through the courier's tracking system.

Delivery Costs: The cost of delivery is calculated based on the courier service's rates and is paid by the customer at the time of purchase.

Our return policy allows you to return items within 3 days of receipt. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Important:

• To protect against fraud, we require a video recording of the unpacking process when you receive your order. This helps ensure that any issues can be verified and addressed promptly.

For detailed information about our return process and conditions, please refer to our Return Policy.